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The power of six magic words

It’s easy to criticize, condemn and complain. That leads to finger pointing and often escalates into a volatile situation where everyone loses. We can deescalate a volatile situation by learning the power of six magic words. People complain that things need to change. Yet, they could be the change they’d like to see. It’s amazing how many problems can be resolved when we decide to be part of the solution instead of part of the problem.

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Take a Look in the Mirror

By Jim Whitt A couple of weeks ago I wrote about some customer service experiences that served as lessons for what shouldn’t happen. Unfortunately those

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Who’s the Boss?

By Jim Whitt I like heavy starch in my jeans. Not my everyday jeans but my Sunday-go-to-meeting jeans. The ones I wear for important occasions

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