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By Jim Whitt I walked into an optometry shop looking for a new pair of glasses. I spotted someone who I thought was an employee
It’s easy to criticize, condemn and complain. That leads to finger pointing and often escalates into a volatile situation where everyone loses. We can deescalate a volatile situation by learning the power of six magic words. People complain that things need to change. Yet, they could be the change they’d like to see. It’s amazing how many problems can be resolved when we decide to be part of the solution instead of part of the problem.
By Jim Whitt When you walk into a fast-food restaurant, how long do you expect to wait from the time you order until you get
By Jim Whitt I had no idea what a great listener Kent Stroman was until he wrote a book entitled Asking about Asking: Mastering the