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Culture Matters

By Jim Whitt I just read an article by Bill Barnett in the Harvard Business Review entitled When Choosing a Job, Culture Matters. That is

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Money and Motivation

By Jim Whitt Just how effective is money as a motivator? Research conducted by MIT, the University of Chicago and Carnegie Mellon reveals that monetary

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Management Block

By Jim Whitt I found a treasure trove of ideas in responses from readers to my article about Writer’s Block on September 29 (if you

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The 80/15/5 Rule

By Jim Whitt You’ve probably heard of the 80/20 rule of business — 20% of your customers account for 80% of your revenue. So, you

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Take a Look in the Mirror

By Jim Whitt A couple of weeks ago I wrote about some customer service experiences that served as lessons for what shouldn’t happen. Unfortunately those

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Road Signs For Success

By Kay Caldwell The study of human behavior is something I have built a career around. People are fascinating to watch. We are all leaders.

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