Posts Tagged ‘communication’

What we have here is failure to communicate

By Jim Whitt I looked up communication in a dictionary and found these definitions: • To convey information about; make known; impart. • To reveal clearly; manifest. • To have an interchange, as of ideas. • To express oneself in such a way that one is readily and clearly understood. I then asked myself a question (an internal interchange): In this wondrous world of high technology how good a job are we doing of communicating? This is how I answered myself… Let’s start with email. It’s easy to write. It’s easy to send. It’s easy to respond to. It’s easy… Read More

May 1st, 2015 at 7:45pm

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Road Signs For Success – September 24, 2008

By Kay Caldwell Everywhere I spend money I look for one thing — legendary customer service. I worked in Customer Relations in Southwest Airlines for many years where good customer service is a way of life. As a result, I consider myself an expert on “outrageous” service. When it comes to customer service I’m reminded of the line from the Church’s Chicken television commercial, “I know what good is.” It makes me smile, because if you know what good is, mediocre just doesn’t do it for you anymore. Although I rarely write letters, every now and then I’ll take a… Read More

September 24th, 2008 at 6:20pm

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