By Jim Whitt You’ve probably heard of the 80/20 rule of business — 20% of your customers account for 80% of your revenue. So, you pay close attention to the 20%. I discovered a variation of this rule years ago that applied to organizational development that I call the 80/15/5 rule of people. It goes like this. 80% of people who work in an organization have a pretty positive attitude and show up at work every day to work hard and do a good job. 15% tend to be lukewarm. They have good days and bad days. 5% are so… Read More
