By Jim Whitt A couple of weeks ago I wrote about some customer service experiences that served as lessons for what shouldn’t happen. Unfortunately those experiences are increasingly becoming the norm. So much so that when we have really great customer service experiences we are surprised. I managed to have a couple of great customer service experiences on a trip to Houston this week for a speaking engagement. For all you road warriors out there, you know what a difference it makes when the people you fly and stay with make your journey just a little more enjoyable. If you’re… Read More