By Paula Lau You could have heard a pin drop. The question I just asked fell to the floor with a resounding thud. I looked around the room and was dismayed to see one guy sound asleep and several others looked as though they were receiving stitches without anesthesia. I was faced with trying to train a bunch of uninterested employees about something they didn’t want to hear about. When I arrived that day the managers had not reserved my room for training, several of the employees did not know that they were supposed to be in training all afternoon… Read More