By Paula Lau I picked up my phone in my office one day to be met by an explosion of emotion. “If you transfer me to one more person, I will absolutely scream!” The distressed woman had been on the phone with one college representative after another and hadn’t been able to get the information she needed. As I listened to her frustration and anxiety, I immediately put on my therapist hat to calm her down and I eventually succeeded. It turned out that she was dealing with a son who was failing classes and needed to get him into… Read More