By Kay Caldwell Everywhere I spend money I look for one thing — legendary customer service. I worked in Customer Relations in Southwest Airlines for many years where good customer service is a way of life. As a result, I consider myself an expert on “outrageous” service. When it comes to customer service I’m reminded of the line from the Church’s Chicken television commercial, “I know what good is.” It makes me smile, because if you know what good is, mediocre just doesn’t do it for you anymore. Although I rarely write letters, every now and then I’ll take a… Read More