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Archive for August, 2008

Road Signs For Success – August 27, 2008

By Gerald Daniels Labor Day has finally arrived. Some people mark it as the end of summer. Others see it as the last three-day holiday weekend of the year. No matter our view point, everyone can agree that Labor Day is one of our most anticipated holidays. It makes no difference if you are a blue collar worker who works outdoors or a white collar worker who works indoors — even the astronauts in outer space look forward to the big three day weekend. The first Monday in September is officially observed as Labor Day. “It is a creation of… Read More

August 27th, 2008 at 5:08pm


Road Signs For Success – August 20, 2008

By Kay Caldwell A few years ago, I planned a conference for Southwest Airlines Reservations Department. We were about to make a major change in that department so I wanted to select a theme that would be enticing and provoking. I decided on Shoshin, a Zen term which translates into English as “beginner’s mind.” It refers to having an attitude of openness, eagerness, and a lack of preconceptions. In a “beginner’s mind” there are many possibilities, in an “expert’s mind” there are few. If we were to approach things with a beginner’s mind, the opportunities could be limitless. Working with… Read More

August 20th, 2008 at 11:31pm

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Road Signs For Success – August 13, 2008

By Paula Lau Have you ever inadvertently sent an email to the wrong person? And what you wrote was definitely not what you wanted the unintended recipient to read? A good friend of mine (we’ll call her Jane) became a newly minted member of this club. She mistakenly sent a rather candid response to an email back to the original sender (we’ll call him John). Unfortunately, the candid response was meant for someone else. The end result? John went ballistic and scathingly upbraided Jane in an email to her and several of their mutual friends.

August 13th, 2008 at 4:30pm

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Road Signs For Success – August 6, 2008

By Kay Caldwell Have you ever met someone who you would describe as extraordinary? I have. You’ve probably heard of my friend Herb Kelleher, who was one of the founders of Southwest Airlines Airline and served as the company’s Chairman of the Board, Chief Operating Officer and President until recent years.  Herb reminds me of that old television commercial where someone in a roomful of chattering people would say, “Well, my broker is E.F. Hutton and he says…” Then the room would grow so quiet you could hear a pin drop and the announcer would say, “When E.F. Hutton talks… Read More

August 6th, 2008 at 5:33pm

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