By Jim Whitt Sondra and I had interesting customer service experiences in two different stores on the same day. We walked into one and were greeted by a clerk who asked the perfunctory, “How are you?” “Great,” I responded. “How about you?” I liked her comeback, “I’m glad to be here.” I went through the same routine with a clerk in the next store who responded, “Not bad for a Monday.” I wonder — would she be any better on Tuesday? I doubt it. Who would you rather do business with? You never get a second chance to make a… Read More