By Jim Whitt To add a little more to Sondra’s post on Common Sense Customer Service…we’re shocked at how clueless store clerks and personnel in restaurants can be about basic common sense and courtesy. Simple things like saying please, thank you, yes sir, no ma’am and one of my all time major irritants is when you ask your waiter for something or thank them for something and the response is, “No problem.” Of course its not a problem…it’s your job! How about responding with, “It’s my pleasure,” or “You’re welcome.” So, our idea is a Common Sense Customer Service skills course so… Read More